Q1:In case of fraud. Please email to General marketing manager Mr. Raymond at pickyourbrand@yahoo.com.cn

Q2:Do you have refund... A. Shoes are wrong in sizes and colors without notice to buyers before sending. B. Factories defect or damages.

Q3:Do you have custom shoes? Yes, we have. For example, LV Air Max TN, LV Timberland boots, etc.. Any inquiry, please feel free to contact us

Q4:How much does For express order, unit shipping cost is around US$17. Regarding drop shipping orders, shipping cost is around US$36 per pair. For air shipment orders, please email us for detailed information.

Q5: How can I know about... Once we send the shoes, we will provide a tracking number to you, with which you can check your order online. We are also keeping an eye on your shoes until they reach you. For air shipment orders, we will keep you posted of the status everyday.

Q6:How will the shoes be... Usually shoes are sent by airlines or express like EMS and Fedex, TNT etc..

Q7:How long will it take... Usually shoes are shipped within 24hours after payment settled. Delivery will take about 3-4 days.It needs 5-6 days to get shoes normally. Note: There is no shipping service on Saturday or Sunday.

Q8:Can I choose the size... For sample order, we will offer the size only in random. We will try to get a pair in requested size for you, but we can¡¯t guarantee it due to fast turnover of our stock. Sizing Info

Q9:Can I order a pair of... Yes, we accept sample order. Sample pair is US$50 including shipping charge.

Q10:What sizes do you have? Shoes size ranges usually from US7(EUR40) ?¡ìC US12.5(EUR47) for men and US4.5(EUR35) ?¡ìC US8.5(EUR40) for women.

Q11:Do shoes come with a box? Yes, each pair of shoes comes with the original box and necessary accessories. For Jordan series, they come with retro cards.

Q12:Are the shoes authentic? Shoes are factories variants. They are not manufactured by the origin (e.g. Nike) companies, but are made with some of the manufacturing facilities that the origin (e.g. Nike) companies utilize, such as the durable materials, professional craftsmanship and custom color way.Our replicas do not mean cheap shoes with poor quality. They are with quality guaranteed. Buyers are all satisfied with the quality shoes from us.If you are not sure of our offers, place a sample order to check first.    Q13: How can I do if the goods be seized by Customs? We will reship the goods to you within 4 business days if the shoes be seized by customs. Q14: How can I get information after I have paid for the goods ? We will e-mail the tracking number of the express company to you as soon as we received the tracking number. Q15: When and how can I check on my order status? Normally, We shipped out the goods to my Express agent within 2 business days after we have received your fund. The Express agent will sent out the goods when they received them from our company,and send back the tracking number to us. You can check the tracking number online within 2 business days.It need about 4 days from you sent the payment. Q16: How do I contact you if I have a question? We prefer to be contacted by email(see contact us) or via MSN. Q17: How long will it take to receive my shoes? It usually, on average, takes 7 business days to receive your goods. Sometimes the goods are delivered faster. Please note that business days do not include holidays or weekends. Q18: Do you ship to International locations (any country other than USA and Europe)? Yes. We currently ship to many international locations. Q19: Can you reserve the goods for me until I can pay for it?  Yes of course, the only thing you have to do is to confirm it by e-mail and we will keep them for you for one week. However, after one week, if we haven't received your payment, we will sell it further to someone else.